Followup to yesterday’s piece.

So I got home from work and, whoops, my DSL still isn’t hooked up. On the phone, the unphased techs assure me that my hookup date is the following Tuesday. Hmm… I could sworn it was supposed to be yesterday. Whoops.

I politely ask the tech what the charge will be to me if I cancel with Bell and order Rogers at this point — not because I really intend to, but because saying such things makes me feel delightfully spiteful. He doesn’t know, and transfers me to Sales, where they say that I’ll be fully refunded.

On a whim, I call Rogers, and bam! they’ve got a service opening this evening, because there was a cancellation. So I go for that, and even get persuaded to buy a Roger’s cell so I don’t have to pay for my useless land line (so much for VoIP, oops). There was some kind of promotion and I’m getting the spiffy new Motorola V220. I don’t really need or want a camera phone, but hey, technology interests me, so what the heck. He was able to waive the $150 cable installation fee, so I was feeling magnanimous.

Anyhow, I call back the Bell Sales department and let them know that I’d like to cancel everything as soon as possible. No, I’m not interested in just ’suspending’ my account, yes, I’m aware that Roger’s is charging me slightly more. No, that’s quite alright.

I had to get my bike chain fixed this morning, so I was out in town, and I stopped at a tiny little cafe for breakfast. The kind of place that doesn’t add a ‘gratuity’ to your bill, because they know that there prices are modest enough and the service and food is good enough that you’ll tip them anyways. Delightful.

Good service is priceless.

Mike

ps– I’m going with the guys from work this afternoon to see the Cannes Advertising Festival at Princess. Looks like it’ll be a blast.

← Earlier Later → Posted at 5:34 pm to Business.